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End-User Training



Phone capabilities are integrated into the Zoom software you already have on your computer. To assist you with the switch to using Zoom phones, please utilize the resources below to learn more about the new system.

Reference Guides

Poly Edge E100/E220Poly Edge E300/E350Poly Edge E500/E550

Resources

Getting Started with Zoom PhonesZoom Learning Page

Videos

Test Your AudioZoom Phone SetupZoom Call HandlingIn-Call Options (for mobile devices)

Zoom Phone Quick Start Guide

This guide helps you start using your Zoom Phone service, whether you use the Zoom app or a physical desk phone.

  • Open the Zoom app on your computer or phone
  • Sign in with your work or school Zoom account

  • Click "Phone" at the top of the app
  • Here you can make calls, check voicemails, and see call history

  • Type a number or name
  • Click to start the call

  • A pop-up will appear when someone calls
  • Click "Accept" to answer or "Decline" to ignore

  • Go to the voicemail section under "Phone"
  • Click on a message to listen or delete it

  • While on a call, click "Transfer"
  • Type in the name or number you want to transfer to
  • Choose to speak to them first or transfer immediately

  • Click your profile picture and go to settings
  • Set where you want your calls to go (like your mobile phone)

Tip: You can use Zoom Phone over Wi-Fi, data, or your phone network.

  • Pick up the phone or press the speaker button
  • Dial the number
  • Press the call button if needed

  • Pick up the phone or press the answer button when it rings

  • Press the voicemail or message button on the phone
  • Enter your code (PIN) if asked
  • Follow the instructions to listen or delete messages

  • Press the transfer button while you're on a call
  • Dial the number you want to send the call to
  • Press the transfer button again

  • Press the hold button during the call
  • Press it again to return to the call

  • Use the menu or settings on your phone to forward calls
  • You can also do this in the Zoom app or website