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Frequently Asked Questions

Campus Updates

  • MC is still on Mitel so they need to dial 9 and 1 (408) to call West Valley College. 4 digits extension do not work currently between colleges.
  • MC can still call 4 digits at MC.
  • MC will be transitioning to Zoom on Monday, August 11th.

Once EVERYONE is on Zoom they will be able to dial 4 digit extensions and no longer dial 9 to make a call out.

MC is still using the Mitel phone system.

Not yet. Currently, 4-digit extensions do not work between the colleges.

From MC, dial 9 + 1 + (408) + WV number to reach someone at WV.

Yes, 4-digit internal dialing still works within MC.

At MC, yes – you must dial 9 before calling out.

MC will transition to Zoom Phone on August 11.

Once both colleges are on Zoom:

  • 4-digit extensions will work between campuses.
  • Dialing 9 to make an external call will no longer be needed.
  • WV can call WV with 4 digit extensions.
  • WV is now on Zoom and no longer needs to dial 9 to call out..
  • WV needs to use 1 (408) to call MC.

Once EVERYONE is on Zoom they will be able to dial 4 digit extensions and no longer dial 9 to make a call out.

WV has transitioned to Zoom Phone.

Not yet. Currently, 4-digit extensions do not work between the colleges.

From WV, dial 1 + (408) + MC number. No need to dial 9.

Yes, WV staff can use 4-digit dialing internally.

At WV, no – dialing 9 is no longer required.

Once both colleges are on Zoom:

  • 4-digit extensions will work between campuses.
  • Dialing 9 to make an external call will no longer be needed.

Frequently Asked Questions

Please submit a phone request.

Zoom Phone is a modern phone service that works through the Zoom app on your computer, mobile phone, or optional desk phone. It allows you to make and receive calls from anywhere.

We’re moving to Zoom Phone to simplify communication, improve mobility, and integrate voice calling with the Zoom tools we already use.

Each department will receive a schedule. Most migrations will occur over the summer. Your department leader will share specific dates.

Some employees will continue to use desk phones, but most will use Zoom Phone through the Zoom app (called a "soft phone").

A soft phone is a phone you use on your computer or mobile device through the Zoom app. It works just like a regular phone.

Yes. You can install the Zoom app on your smartphone and make/receive calls using your work number.

Yes, you’ll need to be signed into the Zoom app with your work account.

Yes, you can use Zoom Phone anywhere you have an internet connection.

Yes, your existing number will transfer to Zoom Phone.

Yes. Voicemails will be available through the Zoom app and can also be sent to your email.

Yes. You can transfer calls within the Zoom app using the "Transfer" button.

Voicemails appear in the Zoom app under the Phone tab. You can listen to them there or read transcripts.

Yes. Call forwarding is easy to set up in the Zoom app.

Yes. You can record a custom voicemail greeting directly in the app.

Yes. If you're signed into the Zoom app on your computer and mobile phone, it will ring on both.

In most cases, yes. Zoom Phone supports SMS texting to and from your work number.

You can add multiple people to a call using the Zoom Phone interface or use a Zoom Meeting for larger groups.

Yes. All call activity is logged in the app under the Phone tab.

Yes. You’ll see who’s calling if they’re in your contacts or part of your organization.

Yes. Zoom Phone supports emergency calling. Please make sure your location is up to date in the Zoom app settings.

You’ll receive brief training resources, including videos and quick-start guides.

Yes. We will provide step-by-step documentation and links to short videos.

Contact the IT Help Desk. We’ll have support teams ready during and after migration.

Check your Zoom audio settings, or contact IT for support with hardware or configuration.

The Zoom app is already installed on most district computers. For mobile, you can install it yourself from the app store.

You’ll be part of a "shared line" or call queue, allowing you to answer and transfer calls easily in the app.

You’ll see calls come in via the Zoom app. You can pick up, transfer, or escalate them just like before.

In classrooms, a physical Zoom Phone may be installed. For shared offices, the setup will depend on use needs.

Fax lines and analog equipment will be evaluated separately and transitioned as needed.

Emergency phones are not part of the Zoom migration and will remain unchanged.