Campus Updates
- MC is still on Mitel so they need to dial 9 and 1 (408) to call West Valley College. 4 digits extension do not work currently between colleges.
- MC can still call 4 digits at MC.
- MC will be transitioning to Zoom on Monday, August 11th.
Once EVERYONE is on Zoom they will be able to dial 4 digit extensions and no longer dial 9 to make a call out.
Once both colleges are on Zoom:
- 4-digit extensions will work between campuses.
- Dialing 9 to make an external call will no longer be needed.
- WV can call WV with 4 digit extensions.
- WV is now on Zoom and no longer needs to dial 9 to call out..
- WV needs to use 1 (408) to call MC.
Once EVERYONE is on Zoom they will be able to dial 4 digit extensions and no longer dial 9 to make a call out.
Once both colleges are on Zoom:
- 4-digit extensions will work between campuses.
- Dialing 9 to make an external call will no longer be needed.
Frequently Asked Questions
Some employees will continue to use desk phones, but most will use Zoom Phone through the Zoom app (called a "soft phone").
Yes, your existing number will transfer to Zoom Phone.
Yes. You can record a custom voicemail greeting directly in the app.
Yes. If you're signed into the Zoom app on your computer and mobile phone, it will ring on both.
Yes. All call activity is logged in the app under the Phone tab.
Yes. We will provide step-by-step documentation and links to short videos.