Facilities Security Technician

Definition

To perform skilled duties related to the development, installation, maintenance, and repair of Facilities Security hardware and software systems including building access control, lockdown, alarm, security camera and other assigned systems; install, configure, troubleshoot, and maintain hardware and software systems; and assist with larger or more complex facilities security jobs.

Distinguishing Characteristics

This is the journey level in the Facilities Security professional series. Incumbents initially perform the more routine duties assigned to positions in this class and work under close supervision. However, as experience is gained, incumbents are expected to perform the full range of duties as assigned with increasing independence.

Supervision Received and Exercised

Receives general direction from the Director, Community Services, and may receive technical and functional oversight from a Senior Facilities Security Systems Technician.

Examples of Essential Duties

Duties may include, but are not limited to, the following:

• Configure, operate, monitor, and maintain facilities security systems including access control, alarm, lockdown, security camera, and physical key.
• Program limited software-based events or permissions including door schedules and access permissions.
• Troubleshoot and solve hardware problems; assist in the troubleshooting of software problems; coordinate and provide technical support over the telephone, through email, remotely and/or in person to district personnel or vendors.
• Research, evaluate, and recommend new facilities security technology, hardware, software and systems; meet with vendors to design and develop hardware and software specifications, solutions and strategies.
• Develop and maintain key lock databases, systems, and hierarchies for new and existing buildings; maintain detailed records, databases, and inventories.
• Perform a wide variety of installation and repair duties in the hardware/locksmith trade; troubleshoot, repair, replace, adjust, rebuild and install a wide variety of hardware including door locks and cores, door closures, hinges, panic hardware, latches, pulls, proximity readers, keypads, control boards, and power supplies. Re-key individual locks and complete building lock systems.
• Assist in the management of security video systems; maintain related hardware and facilitate video review and preservation.
• Ensure that new and upgraded systems work effectively with current systems and programs; determine and document proper installation parameters for software and hardware in order to ensure smooth integration, transition and efficiency.
• Provide technical and functional oversight of vendors, contract staff and/or students during the construction, maintenance and implementation of assigned projects.
• Respond to immediate safety and/or operational concerns; inform management of existing or potential problems; maintain problem logs; communicate with higher-level staff regarding documentation, testing and scheduling concerns; communicate installation and/or testing problems to users and keep them apprised of schedule changes.
• Organize, review and track work order requests; maintain appropriate maintenance records and reports.
• Build and maintain positive working relationships with co-workers, other district employees, and the public using principles of good customer service.
• Foster an environment that embraces diversity, integrity, trust, and respect.
• Be an integral team player, which involves flexibility, cooperation, and communication.
• Perform related duties as assigned.

Minimum Qualifications

Knowledge of

• Principles and practices of the locksmith and door maintenance trades.
• Hardware and basic software related to facilities security systems.
• Methods, tools, and techniques of testing, troubleshooting, problem solving, and maintenance of hardware and software related to facilities security systems.
• Basic operational characteristics of technology related to facilities security systems.
• Principles and practices of producing effective project and technical documentation.

Ability to

• Evaluate facilities conditions to identify facilities-based security and safety vulnerabilities and threats; within assigned area of responsibility, implement solutions to address or mitigate vulnerabilities and threats.
• Install, configure, maintain, repair and modify a variety of hardware, electronics, computer equipment, software, communications equipment, servers, peripheral equipment and related systems.
• Analyze, diagnose and repair malfunctions in both hardware and software systems.
• Intermittently, review and evaluate documents related to department operations; observe, identify and problem solve operations and procedures; understand, interpret explain, and propose policies and procedures; explain operations and problem solve issues for the public and with staff.
• Work closely with public safety personnel on both emergency and non-emergency activities, incidents, or investigations; ensure appropriate data and information security, and confidentiality at all times.
• On a continuous basis, sit at a desk for long periods of time.
• Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment; perform simple grasping and fine manipulation; use telephone and write or use keyboard to communicate through written means; and lift or carry weight of 50 pounds or less.
• Learn to troubleshoot problems related to facilities security and communication systems; identify and locate the source of the problem; diagnosis problem and develop logical, reliable solutions; and initiate corrective actions.
• Learn to install, maintain, repair and modify a variety of computer equipment, software, and electronic equipment and systems related to facilities security.
• Learn and apply concepts of Crime Prevention Through Environmental Design.
• Communicate technical issues to individuals with varying degrees of information technology knowledge.
• Write procedures and documentation for problems, solutions and standards.
• Read, comprehend, and retain technical information related to area of assignment.
• Track service requests and trouble reports and ensure problems are resolved.
• Organize and manage multiple priorities and perform a variety of work assignments.
• Provide on-call service, when assigned, during off hours, evenings, weekends and holidays.
• Use sound judgment in recognizing scope of authority.
• Operate and use modern office equipment including computers and applicable software.
• Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
• Utilize appropriate safety procedures and practices for assigned duties.
• Communicate effectively orally and in writing.
• Relate effectively with people of varied academic, cultural, and socio-economic backgrounds using tact, diplomacy, and courtesy.
• Establish and maintain effective, cooperative, and collaborative working relationships with others.
• Pass a detailed police department background investigation for non-sworn personnel including but not limited to: Criminal history, driving record, employment and education verification, financial background, and personal references.

Experience and Education

Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience

Two years of responsible locksmithing experience. Some experience in technology systems related to lock and other facilities security systems is desirable.

Education

Equivalent to completion of the twelfth grade, supplemented by college level courses in the locksmith trade or another related field.

License and Certificate

• Possession of, or ability to obtain, an appropriate, valid California driver’s license.
• Possession of, or ability to obtain, an appropriate, valid C-CURE (Computer-Coordinated Universal Retrieval Entry) certification.

EEO Category: Skilled Craft

Date Approved: September 24, 2019

Date Revised: April 15, 2026

Date Approved by Vice Chancellor, Human Resources: April 17, 2026